Case Studies

Lean Government: Workforce Center


Unemployed citizens were not receiving the training necessary to help them become "job ready" in an appropriate amount of time, largely as a result of cultural issues between State and Local employees.


A number of process improvements were implemented based on a 3-day Value Stream Analysis Processsm, which documented the current state, designed the future state, and developed a project plan to manage the improvements. Coaching and support were provided to assist with the implementation and sustainment of the changes.


  • Lead time of the process was reduced by over 50%
  • Customer wait time was reduced by over 75%
  • Value-Added time for a new customer was increased by over 49%