Case Studies

Lean Government: Science Center


The process for school group reservations and arrival was not efficient or effective, leaving a bad initial impression on visitors, as well as having a ripple effect that made the problem even worse for groups that arrived later in the day.


A number of process improvements were implemented based on a 3-day Value Stream Analysis Processsm, which documented the current state, designed the future state, and developed a project plan to manage the improvements.


  • Lead time of the process was reduced by over 50%
  • Variation for customers in the process was virtually eliminated
  • Customer comments: "Wow! This is so much better than last year. You really have it together. You guys are so organized. This runs like a well oiled machine!"