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Toyota-Style Process Improvement at a VA Medical Center

Friday, May 03, 2013

Russ Scaffede, the Chairman of the OPS Board of Advisors and a former Toyota Vice President, has been directing a Lean Process Improvement effort at a U.S. Department of Veterans Affairs (VA) Medical Center (VAMC) for the past three years.  The project has had three primary elements, Leadership Development, Employee Training and Improvement Activities, which have been implemented in a coordinated and mutually supportive manner to accelerate implementation and provide sustainability.

To review the complete document, please click on the link below:


VA Medical Center Lean Project Summary

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