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Standard Work Improves Utilization Review Process

Wednesday, April 02, 2014

OPS assisted a health care client complete a Lean project which focused on 100% compliance on Utilization Reviews, which are required for medical reimbursement. OPS led the group in an A3 problem-solving process, which revealed that Case Managers who completed the reviews approached them in different ways.

The Lean project team developed best practices and standard work to make completion of Utilization Reviews more efficient. Additionally, the group began to practice a daily huddle to share information and improve teamwork. As a result of the work resulting from the Lean project, the average time it took to complete a Utilization Review was reduced by 30%.

Read the Case Study for the Utilization Review here:
 

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