News

OPS participating at Maryland Association of Counties (MACo) Summer Conference

Thursday, August 11, 2016

OPS will be participating in the Maryland Association of Counties (MACo) Summer Conference on August 18th and 19th. An estimated 2,000 local government officials, county staff decision-makers, legislators and business representatives will be in attendance. MACo serves Maryland's counties by articulating the needs of local government to the Maryland General Assembly.
 
OPS will be speaking to county HR professionals at the HR Affiliate luncheon on Friday August 19th about Lean Process Improvement in Government and how eliminating waste and improving processes improve employee morale, customer service, quality, efficiency and safety within the existing resources of the agency.
 
Additionally, we will be presenting the 2016 Lean Government Award of Excellence at the conference to Lloyd Day, Director of Workforce Development for the Maryland Department of Labor, Licensing, and Regulation (DLLR), and Andrew Kleine, Director of the Bureau of Budget and Management Research for the City of Baltimore. Both have displayed significant leadership and vision in bringing the tools and principles of Lean into their areas. Below are short write ups on both awardees.
 
Lloyd Day (Maryland DLLR)
 
Lloyd was initially introduced to Lean through a county office Lean training and improvement activity and the impact it can have on employees and citizens. He was instrumental in helping to lead and guide the project implementation plan to achieve exceptional results for that county. He became a Lean advocate and subsequently brought Lean concepts to another county in his region. The results were equally impressive. Lastly, he was promoted to Director of the Office of Workforce Development at Maryland DLLR and brought Lean concepts and techniques there as well as achieve more impressive results in customer services, quality, lead time, employee morale and reduced costs. He remains a strong advocate of Lean and continues to spread Lean Government principles and philosophy wherever he goes.
 
Andrew Kleine (City of Baltimore)
 
Andrew saw Lean as a path for the City of Baltimore to increase services and customer service while reducing costs. His vision culminated in the authorization of a City of Baltimore Lean pilot program. The pilot program was very successful in proving that Lean concepts could make dramatic improvements within Baltimore City government for its citizens and employees. This sparked the launch of a city-wide Lean Training and Facilitation services contract which under his guidance has begun to lay the foundation of the City of Baltimore's Lean journey. This has begun to establish a continuous improvement culture inside the City government through multiple customer-focused Lean improvements across a variety of agencies as well as the introduction of Lean concepts and techniques to over 1,000 City employees.

News Articles